The return process is nonexistent. I wanted to return it and get a different style with a luggage strap and the website doesn’t help at all. They just say you can return within 14 days but no where on the site doesn’t help it have any links. It’s 2025, fix your website. Also it states genuine leather but it’s not leather. They call it vegan leather.
I love the color an size, but I was disappointed that the soft-sided bag doesn’t hold its shape.
This was for my wife to use during traveling. A side pouch fro a water bottle bottle would have been ideal.
The briefcase is absolutely classy! I was so impressed with the style and material that I purchased two within the same month.
I love the quality and form of this briefcase. Very nice looking and so many great pockets of different sizes. Basically perfect for ladies who like to keep things organized.